Support
Find an answer below, or get in touch — we're a small US team and happy to help.
Frequently asked
- How long until my order ships?
- Most items are made to order and ship within a few business days. Custom pet designs ship shortly after your photos are approved.
- How does a custom pet keycap work?
- Choose a dessert, upload a few photos of your cat, and our designer hand-matches the 3D model to your pet's markings before we print it.
- What if my item arrives damaged?
- We'll remake it or refund you — see our warranty page for how to file a claim.
- Can I change or cancel an order?
- Reach out as soon as possible. Once a made-to-order item enters production we may not be able to change it.
Still need help?
Email support@ottofuture.com and we'll get back to you within one business day.
Made to order in the US.